A senior leadership opportunity with a global financial technology provider delivering mission-critical core and digital banking platforms to financial institutions worldwide. This role carries a clear enterprise-scale transformation mandate: to evolve global customer support operations in line with modern SaaS and cloud delivery models, while maintaining the resilience, regulatory confidence, and executive-level service expected by large banking clients. The successful leader will take ownership of a globally distributed customer support organisation and act as the senior authority for service stability, escalation governance, and operational excellence across complex, highly regulated banking environments.